Shipping Policy

At [JAYSTORE], we are committed to processing and delivering your orders as quickly and safely as possible. Please read the following Shipping Policy before placing your order.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

Orders are generally processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

During sales, promotions, holidays, or periods of high order volume, processing may take longer than usual.

2. Delivery Locations

We currently deliver to:

• We currently offer delivery throughout the United States.

  We ship to most residential and commercial addresses across the 50 U.S. states.

  We also ship to Alaska and Hawaii, although additional shipping charges and longer delivery times may apply.

  We currently do not ship to U.S. territories or international destinations unless otherwise stated on our website.

  Please ensure that your shipping address and contact information are accurate and complete when placing your order.

Delivery availability may vary depending on your location.

If we are unable to deliver to your location, we will contact you using the information provided with your order.

3. Delivery Times

Estimated delivery times are:

• Standard Shipping: 3–7 business days
• Express Shipping: 1–3 business days
• Order Processing: 1–2 business days
• International Shipping: 7–21 business days
  

These are estimates and are not guaranteed delivery dates. Delivery times may vary depending on your location, courier availability, weather, public holidays, or other circumstances beyond our control.

4. Shipping Fees

Shipping charges are calculated based on factors such as your delivery location, order size, and selected delivery option.

The applicable shipping fee will be displayed or communicated before your order is completed.

From time to time, we may offer free shipping promotions. Any conditions relating to free shipping will be clearly stated during the promotion.

5. Order Tracking

Where tracking is available, you will receive your tracking information through [Email / SMS / WhatsApp] after your order has been dispatched.

Please note that tracking information may take some time to become active after the package has been handed over to the courier.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

Please carefully check your:

• Full name
• Phone number
• Street address
• City
• State
• Landmark or other useful delivery information

We are not responsible for delivery delays, failed deliveries, or additional delivery charges caused by incorrect or incomplete information provided by the customer.

7. Missed Deliveries

If you are unavailable when the courier attempts delivery, the courier may contact you to arrange another delivery attempt.

Additional delivery charges may apply for repeated delivery attempts caused by the customer being unavailable or providing incorrect delivery information.

8. Delayed or Lost Orders

Although we work with reliable delivery partners, delays may occasionally occur.

If your order has been significantly delayed or appears to be lost, please contact us with your order number.

We will contact the relevant delivery provider and work to resolve the issue as quickly as possible.

9. Damaged Packages

If your package appears damaged when delivered, please take photographs or videos of the package before opening it and contact us as soon as possible.

If the product inside is damaged, please contact us within 48 hours of delivery and provide your order number along with clear photographs or videos of the damage.

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

10. Incorrect or Missing Items

If you receive an item that is different from what you ordered, or an item is missing from your package, please contact us within 48 hours of delivery.

Please provide your order number and clear photographs of the package and items received.

We will investigate the issue and, where appropriate, arrange a replacement, refund, or other suitable resolution.

11. International Shipping

For international orders, customers may be responsible for customs duties, import taxes, clearance fees, or other charges imposed by the destination country.

These charges are not included in the product price or shipping fee unless specifically stated.

Customers are responsible for ensuring that the products they order can legally be imported into their country.

12. Changes to Shipping Information

If you need to change your delivery address after placing an order, please contact us as soon as possible.

We cannot guarantee that address changes can be made after an order has been dispatched.

13. Shipping Restrictions

Certain products or locations may be subject to shipping restrictions.

We reserve the right to cancel an order if delivery to the requested location is not possible or if circumstances prevent us from safely completing the delivery.

14. Contact Us

If you have any questions about shipping or delivery, please contact us: