Return & Refund Policy

At [JAYSTORE], we want you to be completely satisfied with your purchase. If an item doesn’t work out, we’re happy to offer returns or exchanges in accordance with the policy below.

1. Return Period

Items may be returned within 14 days of delivery or purchase.

To be eligible for a return, the item must:

• Be unworn and unused
• Be in its original condition
• Have all original tags and labels attached
• Be returned in its original packaging, where applicable
• Not show signs of washing, damage, stains, perfume, or other wear

2. Items That Cannot Be Returned

For hygiene and safety reasons, the following items are non-returnable unless they arrive damaged or defective:

• Underwear and intimate apparel
• Swimwear without the original hygiene seal
• Earrings and other pierced jewelry
• Personalized or customized items
• Items purchased on final sale or marked non-returnable

3. Exchanges

If you would like to exchange an item for a different size or color, please contact us within 14 days of receiving your order.

Exchanges are subject to product availability. If the requested item is unavailable, you may choose a refund or store credit where applicable.

4. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

Original shipping fees are non-refundable, except where the item received was incorrect, damaged, or defective.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photos or videos showing the problem

We will review the issue and, where appropriate, provide a replacement, exchange, refund, or other suitable resolution at no additional cost to you.

6. Return Shipping

Customers are responsible for return shipping costs when returning an item because of a change of mind, incorrect size, or personal preference.

If the return is due to an error on our part, such as receiving a wrong, damaged, or defective item, [JAYSTORE] will cover the applicable return shipping costs.

7. How to Request a Return

To request a return, please contact us at [Email Address / WhatsApp Number] with:

• Your full name
• Order number
• Item(s) you wish to return
• Reason for the return

Our customer service team will provide you with the return instructions.

Please do not send items back without first contacting us, as we may be unable to process an unauthorized return.

8. Store Credit

Where applicable, customers may choose store credit instead of a refund. Store credit will be issued after the returned item has been received and approved.

Store credit [does not expire / expires after X months].

9. Final Sale Items

Items purchased during a final sale or clearly marked “Final Sale” are not eligible for return, exchange, or refund unless they are defective or you received the wrong item.

10. Policy Changes

[Store Name] reserves the right to update or modify this Return & Refund Policy at any time. The policy applicable to your purchase will generally be the policy in effect at the time your order was placed.

Contact Us

If you have any questions about returns or refunds, please contact us: